Processing and providers
Identify what runs on the device, on local servers, or in the cloud, including any external processing providers.
SECURITY & DATA
Know where your information goes.
Review how your chosen setup processes, stores, and protects information. Ask for the data flows, network dependencies, and support responsibilities your IT team needs to review.
What your security team needs to review.
Storage and retention
Agree what conversation and service data is stored, where it is held, and how long it is kept.
Access and shared use
Define how staff and visitors use devices and who can access the relevant information.
Updates and connectivity
Review update channels, network dependencies, and the maintenance process, including isolated configurations.
Procurement and security documentation.
We prepare deployment documentation for your procurement and security teams before the pilot. Share your data-handling requirements so they can be assessed against the specific configuration.