The task
A guest asks what time breakfast starts and where it is served. The receptionist and guest speak different languages.
HOSPITALITY
Translate guest questions at reception.
Give reception staff a tablet or handheld with speech translation and Concierge. They can translate a guest’s question and look up details about your property on the same device.
Example: a guest asks about breakfast.
Device and software
A tablet runs speech translation and Concierge with your property information. It can answer routine questions without a booking-system connection.
How it would be used
The receptionist translates the question, checks the property information, and shares the answer in the guest’s language.
What to include in your request.
Property information and languages
List the guest languages and information Concierge should use, such as opening hours, services, and directions.
Booking and service systems
If the device needs to create a booking or service request, tell us which system you use. We review that integration separately.
Try it with your team
Evaluate at a desk or service point before wider rollout. Choose measures such as answer quality and ease of use.
Buyer questions.
Which languages can we use?
Share the languages your guests and staff need. We confirm coverage for each function in your selected setup.
Can Concierge connect to our property system?
We review the system and scope the integration together. Concierge can also answer from approved property information without a booking-system connection.
Can processing stay on our infrastructure?
Local-server configurations are available. We will review your required functions and network with you.